List of Frequently Asked Questions

• Do you provide a free, no-obligation quote for man and van service?
• Can I Get Man and Van Quote over the phone?
• Can I get an instant quote before I book my moving service?
• How can I get a quotation for my move?
• How far in advance should I request a quote?
• What factors are considered in the online quote?
• How do I estimate the time needed for moving?
• What if the job takes longer than the estimated time?
• What is included in the quotation price?
• What is not included in the quotation?
• Are there any additional charges for moving between floors without an elevator?
• Do you charge for petrol?
• I need two vans for my move, how do I book 2 vans?
• How many men can I have to help with the move?
• Are packing materials and supplies included in the quotation?
• Can I get a quote for European Moves on the website?
• How accurate is the online quote, and are there any hidden fees?
• Will I receive an email after submitting the Quotation Form?
• Is there a minimum charge for the moving services?
• When do you start to charge?
• What if there is traffic on the road?
• Do you charge for the route when you travel to the job?
• Can I request a quote for multiple pickup or drop-off locations?
• What are the toll zones in Central London, and how do they affect the price?
• What is the fee for the Congestion Charge Zone?
• What is the fee for the Ultra Low Emission Zone?
• Why should I book online?
• Can I Book your services over the phone?
• Can I book a service for the same day?
• Are there any hidden fees when booking online?
• How do I book a service on the website?
• When will I receive my booking confirmation?
• What should I do if I don't receive a booking confirmation?
• Is my personal information secure when booking online?
• Can I change the details of my booking after submitting it online?
• Can I request an additional helper for my move during the booking process?
• What payment methods are accepted for online bookings?
• How far in advance should I book my moving service online?
• Can I book additional services, such as packing or assembling furniture online?
• Is there a minimum charge for booking a moving service online?
• Is my booking guaranteed once I receive a confirmation?
• Can I reschedule my booking?
• How far in advance should I book my move?
• What payment methods are accepted for moving services?
• Do you charge VAT?
• Can I pay in installments?
• Is there a cancellation fee?
• What happens if my payment is declined?
• Is there a fee for changing my booking date or time?
• What is the waiting charge?
• Do I need to pay extra for insurance?
• Is there a cancellation fee?
• Are there any hidden fees?
• What if I overestimate the van size needed and pay more?
• What if my move takes less time than expected?
• Can I get a refund if I cancel my booking?
• What if I need to change my booking date or time?
• Do you charge extra for heavy items?
• Do you charge for long-distance moves?
• Do you charge for parking?
• Do you charge extra for moving fragile items?
• Are there any additional charges for moves during public holidays?
• Do you offer price matching?
• Do you charge extra for last-minute bookings?
• How can I check my order status?
• How will I know if my order has been accepted?
• I haven't received a confirmation email. What should I do?
• Can I track the progress of my removals team on the day of service?
• Can I add extra services to my order after it has been placed?
• How can I amend the details after submitting the Quotation Form?
• Can I amend my booking after it has been confirmed?
• What is the deadline for making amendments to my booking?
• Can I amend my booking on the day of the service?
• How do I know if my amendment request has been processed?
• Are there any fees associated with amending my booking?
• Can I add additional services to my booking?
• What if I need to cancel my booking after making amendments?
• Can I change the payment method for my booking after making amendments?
• What if the requested amendments are not available?
• Can I transfer my booking to another person?
• Will my original booking be held while my amendment request is being processed?
• Can I cancel my booking?
• What happens if I need to cancel my online booking?
• What is your cancellation policy?
• How do I cancel my booking?
• What if I booked and wanted to cancel on the same day?
• What is the cancellation fee if I cancel within 48 hours of the moving date?
• Can my booking be cancelled by the moving company?
• Can I reschedule my move instead of cancelling it?
• How long does it take to receive a refund after cancelling my booking?
• What payment methods do you accept for refunds?
• Can I cancel only a part of my moving services?
• What if there's an emergency and I need to cancel my move last minute?
• Is the cancellation fee negotiable?
• What if my booking has been cancelled after I've made the payment?
• When should I cancel my booking?
• Why has my booking been cancelled?
• How will I know if my cancellation request has been processed?
• What if I need to cancel a recurring booking?
• What if the company cancels my booking?
• What are the sizes of vans you provide?
• How do I choose the right Van Size for my move?
• What size of van will I get?
• What is the suitable van size for my move?
• Can I change my Van Size after booking?
• Is there a weight limit for each van size?
• Are there any restrictions on the types of items that can be transported?
• Can I pack and load the van myself?
• Are your Luton vans equipped with tail lift?
• Can I reserve a specific van size in advance?
• How are my items secured in the van during transit?
• What equipment are you using during the move?
• What is a moving trolley, and how does it help during the move?
• How do moving blankets protect my belongings during the move?
• What are moving straps, and how do they assist in the moving process?
• What are protecting straps?
• How do bungee cords help secure items during a move?
• Are the vans equipped with GPS navigation systems?
• What is the Van Size Estimator?
• How does the Van Size Estimator work?
• Do you have an Online Van Size Estimator on your website?
• How do I access the Online Van Size Estimator on your website?
• Can I use the Online Van Size Estimator for international moves?
• What if the Online Van Size Estimator suggests a van size that I think is too small or too large?
• Can I save the results from the Online Van Size Estimator for future reference?
• Can the Online Van Size Estimator also estimate the cost of my move?
• Can I use the Van Size Estimator for both personal and commercial moves?
• How accurate is the Van Size Estimator?
• What types of vans are included in the estimator?
• Can the Van Size Estimator account for oddly-shaped or large items?
• Do I have to arrange a parking space for the removal van?
• How can I arrange a parking permit for the removal van?
• When can I get the vehicle details for the removal van?
• What happens if I don't provide a parking permit for the removal van?
• Will I get a refund if the removal van doesn't receive a Penalty Charge Notice?
• What happens if the removal van receives a Penalty Charge Notice?
• Are there any height restrictions for the removal van's parking space?
• How much space should I reserve for the removals van?
• What if I cannot arrange a parking space near my property?
• Can I reserve a parking space for the removal van on a busy street?
• What if there are parking restrictions in my area?
• How early should I reserve the parking space before the removal van arrives?
• What if the removal van arrives and the parking space I arranged is occupied by another vehicle?
• Can I use temporary 'No Parking' signs to reserve a parking space for the removal van?
• Are there any additional fees for parking the removal van in a paid parking area?
• Can the removals van park in a loading bay?
• What if the removal van receives a parking ticket during the job?
• Can I cancel or reschedule my removal service if I cannot arrange a suitable parking space?
• How many helpers can I order for my move?
• What tasks will the helpers perform?
• When should I consider ordering two helpers?
• What if I need additional helpers or labours on the day of my move?
• Can customers help carry heavy or bulky items?
• Can the helpers refuse to carry large or heavy objects with the customer?
• Will your helpers carry goods to any floor, room?
• If I order one helper, can I get two men sometimes?
• What happens if I select only one helper and the items are too heavy or large?
• Do your removal helpers have special training?
• Can I hire a removal helper without a moving Van?
• Are your removal helpers background checked and insured?
• Do your helpers provide their own tools and equipment?
• Should I tip helpers?
• Do your helpers and labours follow health and safety guidelines?
• What happens if one of the helpers gets injured during my move?
• Can your helpers move items, such as pianos?
• Does selecting more helpers reduce the moving time?
• Disclosure
• How many hours should I select for Loading and Unloading
• Will you carry items up to the 5th floor or above?
• What if I need more than one full van load?
• Will you protect my items during the loading process?
• How will you carry my items into the van?
• Will you move heavy items like furniture?
• When you unload my items will you carry them to my property?
• What if I have fragile items that need to be handled with care?
• Can you move items up or down stairs during the loading or unloading process?
• Will you carry my items through tight spaces?
• What if I have items that require special handling or care?
• How long will it take to load and unload my items?
• Can you handle items that are oversized or irregularly shaped?
• Can customers help carry heavy or bulky items?
• Does selecting more helpers reduce the moving time?
• How many hours should I select for Packing or Unpacking?
• What is your packing and unpacking service?
• Can you assist with packing and unpacking?
• What if I have fragile or valuable items?
• How does using your packing service benefit me?
• How long does it typically take for your team to pack a household?
• What's the best way to pack clothes?
• How do I pack electronics and appliances?
• How can I make packing more efficient?
• How should I unpack after moving?
• How can I stay organised while unpacking?
• How can I reduce waste after unpacking?
• How long should it take to unpack?
• What should I do if I can't find something after unpacking?
• What should I do with leftover packing materials?
• What types of furniture does your assembly service handle?
• Are your team members trained and experienced?
• Do you bring your own tools for the job?
• Can you deliver IKEA flat pack furniture and assemble it at my home?
• Why should I choose your furniture assembly service?
• Can you help me move my furniture after assembling it?
• How long does it typically take to assemble a piece of furniture?
• Can you assemble furniture from other brands besides IKEA?
• Can you dispose of the packaging materials after assembly?
• Can you help me with furniture repairs or modifications?
• How do I cancel or reschedule my furniture assembly appointment?
• Do you provide packing materials and boxes?
• What types of packaging materials do you offer?
• Are your packaging materials eco-friendly?
• Do you offer discounts on bulk orders of packaging materials?
• How do I track my packaging materials order?
• What if my packaging materials are damaged upon delivery?
• Can I pick up my packaging materials order in person?
• Do you provide guidance on how to pack items using your packaging materials?
• Can I mix and match packaging materials to create a custom order?
• Are your packaging materials suitable for international shipping?
• How long does it take for my packaging materials order to be processed?
• Can I change or cancel my packaging materials order after it has been placed?
• Do you offer any warranties or guarantees on your packaging materials?
• Can I order packaging materials for delivery to a different address?
• What is the best way to store unused packaging materials?
• What should I do if I have a complaint about your moving services?
• Where can I find the complaint form?
• What details do I need to provide in the complaint form?
• What details do I need to provide in the complaint form?
• Can I speak directly to a representative about my complaint?
• What actions will be taken after I submit my complaint?
• What should I do if my items were damaged during the move?
• What are the most common reasons for delays?
• How will I be informed if there's a delay in my order?
• What should I do if I experience a delay?
• Can I reschedule my removal service if there's a delay?
• What measures do you take to minimise delays?
• How can I track the status of my order?
• Do delays affect the quality of the removal service?
• Can I cancel my order if there's a significant delay?
• How can I help avoid delays on the day of my removal service?
• Can I change the delivery address if there's a delay?
• What if the delay causes a conflict with my building's elevator or loading dock schedule?
• How do I file a complaint about a delay?
• Will I be compensated for any additional expenses incurred due to a delay?
• Will I receive compensation for a delay?
• Will the removal team work faster to compensate for a delay?
• Are my belongings insured during the move?
• What is the total insurance coverage provided by LMV TRANSPORT LTD?
• What is the excess amount for each claim?
• When should I report a claim?
• Is it my responsibility to arrange additional insurance if required?
• When will my goods be protected by LMV TRANSPORT LTD's insurer?
• What is the company's responsibility when handling my goods during transportation?
• What is my responsibility as a customer during the moving process for the insurance?
• What are my responsibilities during the collection and delivery process?
• What is my responsibility regarding the declaration of the value of goods transported?
• What are my responsibilities regarding permits and authorisations for the move?
• What happens if the declared value of my goods is lower than their actual value?
• What if I don't provide a declaration of the value of my goods or require standard liability?
• Are jewellery, valuables, and money covered by LMV TRANSPORT LTD's insurance?
• In which situations is the company not liable for loss or damage to my goods?
• Are there any restrictions on the company's liability for damages to my goods?
• Does LMV TRANSPORT LTD's insurance cover loss or damage to goods packed by the customer?
• Are there any items that cannot be transported by LMV TRANSPORT LTD?
• What are the customer's responsibilities regarding electronics and appliances during the move?
• Are electronic devices covered by LMV TRANSPORT LTD's insurance?
• How should I prepare and secure my electronic equipment for transportation?
• What happens if my goods are damaged due to pre-existing defects or inherent defects?
• Can I hold the employees of the company individually responsible for any loss, damage, or errors during the moving process?
• How can I obtain extra insurance for my goods if needed?
• What is the procedure for reporting a claim for loss or damage?
• How long does the company's liability last after the delivery of my goods?
• What is the company's policy on goods packed or unpacked by the customer?
• What are the general opening hours for your business?
• How can I contact you if I have a general question about your services?
• How can I contact you if I have questions about my current quote, booking, or order?
• What information should I provide when contacting you?
• Can I reply directly to an email I have received from you?
• Can I leave a voicemail when I try to contact you?
• Can I Get a Quote for your services over the phone?
• Can I Book your services over the phone?
• How can I track the Status of my Order or booking?
• Can I contact you via WhatsApp?
• How quickly will you respond to my inquiry?
• Can I contact you outside of regular business hours?
• Do you have a physical office where I can visit and discuss my requirements in person?
• Can I transport plants or goods that may cause infestation or contamination?
• Can I provide feedback about your service?
• Can you move items, such as pianos?
• Do you provide house clearance or rubbish removals?
• How far in advance should I book my move?
• Can you provide storage solutions if needed?
• Are your moving services available for both local and long-distance moves or European?
• Do you provide a free, no-obligation quote?
• Do I need to defrost and empty my fridge before shipping?
• Can I get a discount if I book multiple services or refer a friend?
• Do you provide services on weekends and holidays?
• How much notice do you require?
• How do I prepare for the removal service on the moving day?