Man with a Van South Ockendon, Hire Man and Van South Ockendon

The waiting charge refers to the fee that is applied when there are delays in the moving process. This charge can be incurred in several different scenarios, including:

• Waiting for the customer to start the job. We start to charge from the time when we arrive. The working time is counted from the arrival of the driver/the start of the move to the end of unloading/the end of work.
• Waiting for the customer to unload the van. Larger and heavier items may require more time and effort to move. Be sure to include details about oversized or heavy items in the quotation form, as they might need additional movers.
• Waiting for payment from the customer. Late payments will delay unloading, which can increase the total working time you pay for. Remember to settle your payment before unloading the van.
• Additional factors: Other factors that can impact the time needed for moving include stairs, elevators, or long corridors. Be sure to mention these in the quotation form, as they can significantly increase the time required for loading and unloading.

The waiting charge is based on the hourly rate for the service you have booked, and it is important to understand that the longer the delay, the higher the waiting charge may be.
In conclusion, the waiting charge is a fee applied to cover any delays that occur during the moving process, and it is calculated based on the hourly rate for the service you have booked. To avoid incurring additional fees, it is important to be ready to start the job, unload the van promptly, and settle your payment before unloading.

Yes, you can change your van size after booking, but please be aware that this is subject to availability and may result in a change to your original booking cost.
To make any changes to your van size, use our CONTACT FORM on our website and select amend van size or simply contact us via WHATSAPP and provide your order number and provide details of your request you want to be amended.
Keep in mind that last-minute changes may be more difficult to accommodate, so it is always best to notify us of any alterations well in advance of your scheduled move.