When should I report a claim?

All claims must be reported at the time of occurrence. Claims will not be accepted after payment has been made and the LMV TRANSPORT LTD team has left the site.

Related Frequently Asked Questions

Are my belongings insured during the move?

What is the total insurance coverage provided by LMV TRANSPORT LTD?

What is the excess amount for each claim?

Is it my responsibility to arrange additional insurance if required?

When will my goods be protected by LMV TRANSPORT LTD's insurer?

What is the company's responsibility when handling my goods during transportation?

What is my responsibility as a customer during the moving process for the insurance?

What are my responsibilities during the collection and delivery process?

What is my responsibility regarding the declaration of the value of goods transported?

What are my responsibilities regarding permits and authorisations for the move?

What happens if the declared value of my goods is lower than their actual value?

What if I don't provide a declaration of the value of my goods or require standard liability?

Are jewellery, valuables, and money covered by LMV TRANSPORT LTD's insurance?

In which situations is the company not liable for loss or damage to my goods?

Are there any restrictions on the company's liability for damages to my goods?

Does LMV TRANSPORT LTD's insurance cover loss or damage to goods packed by the customer?

Are there any items that cannot be transported by LMV TRANSPORT LTD?

What are the customer's responsibilities regarding electronics and appliances during the move?

Are electronic devices covered by LMV TRANSPORT LTD's insurance?

How should I prepare and secure my electronic equipment for transportation?

What happens if my goods are damaged due to pre-existing defects or inherent defects?

Can I hold the employees of the company individually responsible for any loss, damage, or errors during the moving process?

How can I obtain extra insurance for my goods if needed?

What is the procedure for reporting a claim for loss or damage?

How long does the company's liability last after the delivery of my goods?

What is the company's policy on goods packed or unpacked by the customer?

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