The online quote you receive will take into account the number of floors involved in your move. However, if there is no elevator available in the building, we will charge an extra fee for each floor. This is because moving items up or down stairs can require more time and effort from our moving team, and we want to ensure that they are fairly compensated for their hard work.
No Elevator Fee: If there is no operating elevator at your moving location, we charge a floor fee of £10 per hour for each floor, per person involved in the move.
Online Quote Accuracy: Our website provides an immediate detailed quote reflecting all cost factors, including floor fees. This quote is also sent to your email for convenience.
Price Variability: The initial quote may change if the actual order details vary from those provided online or if extended service time is needed.
Included in the Price: The quote considers van size, number of helpers, distance, driving time, number of floors without an elevator, and toll zones in Central London.
Helper Selection: When ordering one helper, they assist with loading and unloading. For heavy or large items, or more than 2 floors without a lift, consider ordering two helpers.
Health and Safety: Our staff may refuse to carry heavy items with clients to ensure the safety of all parties involved.
Avoiding Floor Fees: You can avoid floor fees by moving all items to the ground floor prior to the service.
For more detailed information, please visit our website or contact our customer service.
To ensure a smooth moving process, we recommend the following steps:
For additional support, consider these options:
Planning a move? Our comprehensive guide includes a moving checklist, inventory list, and a list of who to notify when you move. Stay organised and stress-free during your relocation.
